Forum Discussion
Gateway Unavailable
I can't get my on premise gateway to be selected for one app. What am I missing?
4 Replies
I am connecting to a server in my infrastructure. I tested the data connection and it works fine. I also can connect to it via other workspaces
Looks like a known issue with the gateway service that is being worked on:
https://ideas.powerbi.com/knowledgebase/articles/668836-power-bi-service-health-status
Hi jmiridium,
After installing on-premise gateway, to use this option to schedule refresh dataset, you should bind the corresponding datasource to it first. Please check whether you have connected datasource to on-premise gateway.
If the datasource has been bound to on-premise gateway, but this option is till disabled. This might be caused by:
- The server and database name don't match between what was entered in Power BI Desktop and the data source configured for the gateway. These need to be the same values. They are not case sensitive.
- If you are not the administrator of the gateway. Also your account is not listed in the Users tab of the data source within the gateway configuration. Please contact with the administrator to add your account to user tab.
- Your Power BI Desktop file has multiple data sources within it and not all of those data sources are configured with the gateway. You will need to have each data source defined with the gateway.
Best regards,
Yuliana Gu
