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fengwufangzhu's avatar
fengwufangzhu
Frequent Visitor
3 years ago
Solved

Gateway Refresh Error SharePoint: Request failed

Hi Folks, We have a report runs well on desktop and primary gateway and now we would like to set up a backup gateway connection. The refresh cannot get through after running for about 1 hour and the...
  • fengwufangzhu's avatar
    3 years ago

    We raised a ticket to Microsoft and comfirms it is due to set up of gateway. When no mash of data is done, the access of to sharepoint route via "Online", hence by default there is access. However in case of mash up data, access to sharepoint route via gateway, hence gateway must have access to both sharepoint and database. This is confirmed when we try to create a pbi data connection to sharepoint, it could not go through. This particular gateway was set up outside of the organisation network unlike the other 2.