Forum Discussion

Jim_'s avatar
Jim_
Icon for Advocate I rankAdvocate I
8 years ago

Gateway Personal mode keeps closing

Hi All,   I have the gateway installed on a seperate server where it is literally the only thing running, however it seems to close itself.  The server didn't reboot, which would be a muich easier ...
Need Help
v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi Jim_,

 

1. How about using the On-premises data gateway (not the personal mode)?

2. Can you check the Windows Event logs to see what happened?

3. Can you even use the personal gateway for a while?

4. Do you have the latest version of Data Gateway?

Gateway_Personal_mode_keeps_closing

 

 

 

Best Regards,

Dale

Jim_'s avatar
Jim_
Icon for Advocate I rankAdvocate I
8 years ago

Sorry for the very late reply:

 

1. How about using the On-premises data gateway (not the personal mode)?

  • For whatever reason, I can't get it to install on my server

2. Can you check the Windows Event logs to see what happened?

  • I tried that but I don't really know what I am after

3. Can you even use the personal gateway for a while?

  • Yes, the personal gateway works for days at a time.

4. Do you have the latest version of Data Gateway?

  • Yes

Does it make a difference if the gateway is running as a service on the server?