Forum Discussion
Gateway - PBI Services Connection Issue
Hi saimnaveed,
Sorry to know it didn’t help. Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious.
Below is the link to create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Thank you
Hi saimnaveed,
May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.
Thank you.
I am able to add data source connection under the configured gateway and its added after doing a connection test but any of that connection using redshift cluster endpoint is not available in the list of available data source connections in the settings of semantic model.
Secondly I can query redshift db from ec2 isntance.
So uptill now problem is not resolved
Hi saimnaveed ,
Can you please verify if Your account is listed in the Users tab of the data source within the gateway configuration. If not done you need to be added to that list by the administrator of the gateway.
Also please try to create a new gateway connection and check if the issue still persists.
Thanks and RegardsI have configured pbi gatewayso i am its administrator and i have created the data source connection so i am inlist of ldata source users. Problem is that I am able to create data source connection(using prinvate redshift cluster endpoint) but that connection never appears in the list of connections available to select in the settings of any semantic model so i am unable to use it. I have also tried configuring odbc based data source connection but it has the similar problem.
Can somebody from pbi support or development team respond on this query?Hi saimnaveed,
Sorry to know it didn’t help. Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious.
Below is the link to create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Thank you