Forum Discussion
Gateway Offline Error
For the past few weeks my BI reports fail to refresh on Friday's with the error message stating that my Gateway is Offline. I had my company's IT department investigate and they do not see an issue...
Above is a image of the type of error we were receiving as of 9/30/21. For the last two days, reports have refreshed on schedule as expected.
What did Microsoft say, is it resolved?
From your error message, everything is okay. It is more likely that you did not keep the gateway online or disconnected when refreshing, because on demand refreshing is also normal.
I noticed that it is quite early when you refresh, are you sure that the gateway is always online at this point in time?
Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.
Best Regards,
Community Support Team _ Janey