Forum Discussion
IamTDR
Responsive Resident
Responsive ResidentGateway Offline Error
For the past few weeks my BI reports fail to refresh on Friday's with the error message stating that my Gateway is Offline. I had my company's IT department investigate and they do not see an issue...
v-janeyg-msft
Community Support
Community SupportHi, IamTDR
This problem should occur in pbi service instead of report server, right? We need more information to judge.
How do you set up schedule refresh?
After receiving the error that the gateway is offline, all reports will not be refreshed, right?
Is your company's gateway open 24 hours?
Is your gateway updated to the latest version? Is it running normally?
Can you share the refresh history of the report?
Refresh summaries for Power BI - Power BI | Microsoft Docs
Best Regards,
Community Support Team _ Janey
IamTDRResponsive Resident
Responsive ResidentI opened a ticket with Microsoft and I am awaiting to work with someone on this issue. Will report back if this issue gets resolved.