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IamTDR's avatar
IamTDR
Responsive Resident
4 years ago

Gateway Offline Error

For the past few weeks my  BI reports fail to refresh on Friday's with the error message stating that my Gateway is Offline. I had my company's IT department investigate and they do not see an issue...
Help appreciated
goncalogeraldes's avatar
goncalogeraldes
Super User
4 years ago

Hello there IamTDR ! I have had a similar problem last month with two different customers. In the first case, the server was hosted in a Azure VM that, for cost reduction reasons, was shut down everyday at 7pm and rebooted at 8am and I had scheduled updated for hours when the VM was turned off which of course gave an error. The second one was because another software, namely Microsoft Dynamics NAV, had a few scheduled refreshes at the same time as PBI and the database could not handle both processes at the same time and prioritized NAV and cancelled the PBI refresh. I do not know if any of the case apply to you but I hope it may help you in some way!

 

Hope this answer solves your problem! If you need any additional help please @ me in your reply.
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Best regards,
Gonçalo Geraldes

IamTDR's avatar
IamTDR
Responsive Resident
4 years ago

Thanks for the quick reply.  I do not believe these are the cause for my Gateway issue but I will pass this message along to my IT Department. Thanks again

  • simontaylor's avatar
    simontaylor
    Microsoft Employee
    4 years ago

    Does anyone have a solution to it?