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Tahreem24's avatar
Tahreem24
Super User
7 years ago
Solved

Gateway Offiline error

Hi All,

 

I set the Data gateway refresh time and even though my Data Gateway service was running at a time of refresh scheduling and Gateway cluster is showing online under Manage Gateway option but then too its giving me an error "our data gateway is offline or could not be reached. Ensure the computer running the gateway is on during the refresh period."

 

Can anybody please help me out?

Need Help
  • Tahreem24's avatar
    Tahreem24
    7 years ago

    After installing personal gateway successfully now Refresh scheduling ran fine now.

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Hi Tahreem24 ,

    You can open services panel to check current on premise gateway service if it stopped.

    Regards,

    Xiaoxin Sheng

    • Tahreem24's avatar
      Tahreem24
      Super User
      7 years ago

      Xiaoxin Sheng - Gateway service is running always then too my auto refresh scheduling failed. Is there any other things which prevent my refresh scheduling to fail?

      • Tahreem24's avatar
        Tahreem24
        Super User
        7 years ago

        After installing personal gateway successfully now Refresh scheduling ran fine now.