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Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

Gateway Offiline error

Hi,

 

Please refer to the attached image

I got the same error frequently (once or twice a week) in my scheduled refresh (Your data gateway is offline or couldn't be reached).

Please investigate.

 

Thanks.

Need Help
  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi Anonymous ,

    I'm not so recommend you to install your gateway client on laptop or device who need to often turn off or restart, it will effect refresh operations. On-premises data gateway#requirements

    Actually, it not require to direct install client on database side, you can install to a compute who can access to that datasource.(in same organization tenant)

    If you can't install gateway client to another device, you can consider to modify your scheduler plan to prevent conflict with device maintain.

    Regards,

    Xiaoxin Sheng

1 Reply

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Hi Anonymous ,

    I'm not so recommend you to install your gateway client on laptop or device who need to often turn off or restart, it will effect refresh operations. On-premises data gateway#requirements

    Actually, it not require to direct install client on database side, you can install to a compute who can access to that datasource.(in same organization tenant)

    If you can't install gateway client to another device, you can consider to modify your scheduler plan to prevent conflict with device maintain.

    Regards,

    Xiaoxin Sheng