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Frostbitte's avatar
Frostbitte
New Member
2 years ago

Gateway Not configured correctly.

Hi there,

 

First off, I'm in no way a Power BI expert. So, I'm an absolute newb to this.

I have a client who already has a personal connector on his machine. It's all good but if that account used for the connection is signed out, the reports don't refresh. Otherwise, it all works fine.

So, thought I could move it over to an on-prem gateway on his machine. That installed just fine however, when in Power BI online, it sees that connector but states "Not Configured Correctly" under status. 

Checking the status of the gateway all seems correct and fine. 

Trying to connect data sources when selecting "Add to Gateway" results in an "Invalid connection credentials". 

 

Where am I going wrong?

 

Thanks for your help!

Need Help

4 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    2 years ago

    Frostbitte Unlike personal gateway, you need to add data sources to the gateway and then make sure that those are shared with the appropriate users. 

    • Frostbitte's avatar
      Frostbitte
      New Member
      2 years ago

      Thanks for the tip, I do believe I tried that. But maybe I missed that part?

       

       

       

       

      • Greg_Deckler's avatar
        Greg_Deckler
        Community Champion
        2 years ago

        Frostbitte So are you clicking on the Add to gateway link? Does the server have a "t" drive? Do you get a prompt for credentials? Does the credential you are putting in have access to the t drive and to that file path?