Gateway Install Failure

[Uncletobyq]

Hi All,

I tried to install gateway but the error showed as follows:

The on-premises data gateway (personal mode) installer failed to download.
The request was aborted: Could not create SSL/TLS secure channel.

How should I fix it?

Thank you.

[v-jiewu-msft]

Hi @Uncletobyq ,
Based on the testing, the gateway personal mode can be installed.

You can view the following document to learn how to install gateway(personal mode).

Use a personal gateway in Power BI - Power BI | Microsoft Learn

Troubleshoot Power BI gateway (personal mode) - Power BI | Microsoft Learn

If you have solved the issue, please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Wisdom Wu

[3CloudThomas]

<The error “The request was aborted: Could not create SSL/TLS secure channel.” can happen during any download HTTP request. This error generally will correspond to firewalls, proxies or DNS filtering blocking the connection or an SSL/TLS cipher misconfiguration.>

Your network or permission are not adequate to download with the installer. Check with your System Administrator

[Uncletobyq]

Thank you Thomas!  I will check with my system admin colleague.