Showing results for 
Search instead for 
Did you mean: 
Regular Visitor

Gateway Folder Source does not see any file changes

I have a report with a Folder source.  One of the table will look at all files in the network folder, combine them and generate a data table.  When I add or remove files from that folder, I can hit Refresh in PowerBI Desktop and it will load the new data.


I published this report to PowerBI service.  I setup a data source on the gateway and map it accordinly.  The gateway test connection told me it is ok.  However, refreshing no longer works - it doesn't tell me any error message, but data remains the same,


I have verifired the network path is accessible from the server where the gateway is installed.  The credential is also correct.

Community Support
Community Support

Hi @elty ,


>>When I add or remove files from that folder, I can hit Refresh in PowerBI Desktop and it will load the new data.


From your screenshots, the data refresh is ok. Before you publish to Power BI Service, have you saved the pbix file after adding or removing files from that folder?


Best Regards,



Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I have tried two scenario


Have two files in the folder, publish, then remove one file and refresh.

Have one file in the folder, publish, then add one file and refresh.


Both doesn't update the number.  It only affect the report using the folder data source.


Refreshing on PowerBI Desktop works.


Super User
Super User

" it doesn't tell me any error message" - i would challenge that.  go to the scheduled refresh page for the dataset and see what the Refresh History says, both for Service and OneDrive.

It won't let me directly paste an image so.

refreshes completed successfully. Check for logic errors in your report.

Helpful resources

Join Arun Ulag at MPPC23

Join Arun Ulag at MPPC23

Get a sneak peek into this year's Power Platform Conference Keynote.

PBI Sept Update Carousel

Power BI September 2023 Update

Take a look at the September 2023 Power BI update to learn more.

Learn Live

Learn Live: Event Series

Join Microsoft Reactor and learn from developers.

Dashboard in a day with date

Exclusive opportunity for Women!

Join us for a free, hands-on Microsoft workshop led by women trainers for women where you will learn how to build a Dashboard in a Day!

Top Solution Authors
Top Kudoed Authors