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rodhnyco2903_
New Member

Gateway Enterprise installation issues

I'm trying to install a Gateway on an On premises server. When the installation is complete, the Gateway service appears offline.
Show me this message:

 

https://go.microsoft.com/fwlink/?linkid=838272.

 

rodhnyco2903__0-1712150379608.png

 

3 REPLIES 3
v-tangjie-msft
Community Support
Community Support

Hi @rodhnyco2903_ ,

 

Based on the above log, the issue is related to Proxy. Please follow the steps to troubleshoot this issue.

 

1. Make sure that you follow the instructions in this article to configure proxy settings for the On-premises Data Gateway. Please note that the default proxy configuration works with windows authentication. If your proxy uses another form of authentication, you will need to change the settings. You can check out proxy configuration instructions in this article:<defaultProxy> Element (Network Settings) - .NET Framework 

2. Test that if your firewall or proxy blocks connections to the Azure Service Bus following the instructions in this article:Troubleshoot gateways

 

Here is a similar case for your reference. Solved: Can't get personal gateway to get past my proxy - Microsoft Fabric Community

 

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

blopez11
Resident Rockstar
Resident Rockstar

Someone in your organization must have limited who can install gateway software.

With the Fabric admininstrator role enabled, navigate to the Power BI service, select "Manage connections and gateways", toggle "Tenant administration" to On, then select "Manage gateway installers".

blopez11_0-1712151735975.png

 

blopez11_1-1712151749552.png

 

 

O problema ainda continua. Já testei essa configuração, mas não funcionou. O gateway permanece Off-line.

rodhnyco2903__0-1712153091454.png

 

rodhnyco2903__1-1712153137339.png

 

 

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