Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Be one of the first to start using Fabric Databases. View on-demand sessions with database experts and the Microsoft product team to learn just how easy it is to get started. Watch now

Reply
rodhnyco2903_
New Member

Gateway Enterprise installation issues

I'm trying to install a Gateway on an On premises server. When the installation is complete, the Gateway service appears offline.
Show me this message:

 

https://go.microsoft.com/fwlink/?linkid=838272.

 

rodhnyco2903__0-1712150379608.png

 

3 REPLIES 3
v-tangjie-msft
Community Support
Community Support

Hi @rodhnyco2903_ ,

 

Based on the above log, the issue is related to Proxy. Please follow the steps to troubleshoot this issue.

 

1. Make sure that you follow the instructions in this article to configure proxy settings for the On-premises Data Gateway. Please note that the default proxy configuration works with windows authentication. If your proxy uses another form of authentication, you will need to change the settings. You can check out proxy configuration instructions in this article:<defaultProxy> Element (Network Settings) - .NET Framework 

2. Test that if your firewall or proxy blocks connections to the Azure Service Bus following the instructions in this article:Troubleshoot gateways

 

Here is a similar case for your reference. Solved: Can't get personal gateway to get past my proxy - Microsoft Fabric Community

 

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

blopez11
Super User
Super User

Someone in your organization must have limited who can install gateway software.

With the Fabric admininstrator role enabled, navigate to the Power BI service, select "Manage connections and gateways", toggle "Tenant administration" to On, then select "Manage gateway installers".

blopez11_0-1712151735975.png

 

blopez11_1-1712151749552.png

 

 

O problema ainda continua. Já testei essa configuração, mas não funcionou. O gateway permanece Off-line.

rodhnyco2903__0-1712153091454.png

 

rodhnyco2903__1-1712153137339.png

 

 

Helpful resources

Announcements
Las Vegas 2025

Join us at the Microsoft Fabric Community Conference

March 31 - April 2, 2025, in Las Vegas, Nevada. Use code MSCUST for a $150 discount!

November Carousel

Fabric Community Update - November 2024

Find out what's new and trending in the Fabric Community.

Dec Fabric Community Survey

We want your feedback!

Your insights matter. That’s why we created a quick survey to learn about your experience finding answers to technical questions.