Forum Discussion
Gateway - Adopting Wrong User for Configuration
I am tyring to set-up a gateway on a server. On the server I am logged in as admin@domain which is not the account I use in the PBI service. On the service I use my regular account me@domain.
So of course when logging in to the gateway SW on the server to configure the gateway, I use me@domain. This appears to log me in.
However, it acutally logs me into the gateway as [email protected]. Hence, when I configure the gateway it is not visible to me@domain in the service. [email protected] and admin@domain do not have PBI or office 365 access so I cannot see if the service can see the gateway.
Using my own Azure VM, I have tested if I can create a gateway using me@domain, and I can. This seems to be something happening on my organisation's servers.
Any ideas?
Thanks
Hi Anonymous ，
Glad to hear you found this workaround. So you registered the gateway with the admin account [email protected], and also logs in Power BI Service with the same account? Add me@domain as the gateway administrator. I'm so sorry until now I haven't found a possible cause. . .I will check with other person if they face the similar problem before.
Best Regards
Rena
5 Replies
Hi Anonymous ,
First, if you want to view the corresponding gateway instance in Power BI Service gateway list, your gateway log account must be same as the account used to log in to Power BI Service. What account did you use to configure the gateway before?me@domain?
Please try to close the gateway then sign in the gateway with me@domain again.
In addition, there are some documentations here, hope they can help you.
https://radacad.com/the-power-bi-gateway-all-you-need-to-know
https://community.powerbi.com/t5/Power-Query/Data-Gateway-Login-Best-Practice/td-p/104781
https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-service-account
Best Regards
Rena
Hi Anonymous
Thanks for the attempt, however it does not resolve my problem.
When in sign in to the GW config sw on the server I am using me@domain which is the account I use on the service, hence I expect to see the GW listed, I do not.
Even though I sign in as me@domain to the GW config SW on the server, the next screen then shows me as [email protected] which is a derivitive of the account I actually log into the server with. This is the problem. The GW SW is adopting the admin account, it is not using is not using my PBI account I want it to use, me@domain.
This is what I see once logged into the GW SW: