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bert631's avatar
bert631
Frequent Visitor
9 years ago
Solved

Gateway Administrator Removed

By accident, the Gateway administrator was removed from the "Manage Gateways" form in Power BI online. As a result, we can't manage the Gateway anymore.   I've registered a new Gateway on th...
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  • dimazaid's avatar
    dimazaid
    9 years ago

    hi bert631,

    Unofrtunatley there's no way to recover this gateway now. But we've added the capability mentioned below about now allowing the user to remove themselves if they were the last admin on the machine to avoid this scenario in the future. 
    Thanks for reporting!
    Dimah 

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi bert631,

I get same issue when creating a gateway using the original name, and restoring gateway. Uninstalling and reinstalling gateway also don't work. I haven't found any method that can be used to remove the registered gateway and data sources under it once we remove the administrator.

I suspect that it is not supported to remove the administrator of gateway as there is no official article stating it, and when I remove the administrator , it is stuck.

Thanks,
Lydia Zhang

bert631's avatar
bert631
Frequent Visitor
9 years ago

Hi Anonymous,

 

Thanks for your time to investigate it!

So for the moment, there is no way to remove the "Ghost Gateway".

 

Let's hope MS will do it for me one day and will add a rule in the Manage gateway menu to restrict removing and admin if it's the only one.

 

Regards

  • dimazaid's avatar
    dimazaid
    Microsoft Employee
    9 years ago

    hi bert631,

    Unofrtunatley there's no way to recover this gateway now. But we've added the capability mentioned below about now allowing the user to remove themselves if they were the last admin on the machine to avoid this scenario in the future. 
    Thanks for reporting!
    Dimah 

    • mchris888's avatar
      mchris888
      Regular Visitor
      9 years ago

      I am having this same problem.  Is there any way to remove this "Ghost Gateway"?

      • dimazaid's avatar
        dimazaid
        Microsoft Employee
        9 years ago

        mchris888,

        Did you recently delete yourself from the admin list?