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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

GWPipeline_Client_GatewayUnreachable

  Would like some help solving this issue in power bi gateway. I noticed that it's still connected to our database, but, for some unknown reason, it's not able to reach and make scheduled refreshes ...
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v-easonf-msft's avatar
v-easonf-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi , Anonymous 

Check your firework first and then restart the gateway to try again .

If help ,you can refer to these posts to troubleshoot the On-premises data gateway:

https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot#troubleshooting-tools

 

To find more details ,please find information in event logs for the on-premises data gateway service.

 

Best Regards,
Community Support Team _ Eason

 

 

 

 

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thanks! it really helped me.

  • v-easonf-msft's avatar
    v-easonf-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi , Anonymous 

    Could you please tell me whether your problem has been solved?
    If it is,  please mark the helpful replies or add your reply as Answered to close this thread.

     

    Best Regards,
    Community Support Team _ Eason

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Good Morning,

       

      Yes, it did solved the gateway unreachable situation, though now i get this other one:

       

      {"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: xxxxxxxx