Forum Discussion

KathiravanTnj's avatar
KathiravanTnj
New Member
1 year ago
Solved

Forgotten Recovery Key for On-premises Data Gateway

I have forgotten the recovery key for my On-premises Data Gateway. As a result, I am unable to access or manage the existing gateway configuration. Could you please provide guidance on the steps I need to take to resolve this issue, including how to set up a new gateway and reconfigure my data sources with existing one?

  • A loss of a recovery key is catastrophic.  Start from scratch. and take this as a lesson to never ever forget the new recovery key again.

  • lbendlin's avatar
    lbendlin
    1 year ago

    A loss of a recovery key is catastrophic. Rebind your data sources to a new gateway.

  • Hi KathiravanTnj 

    May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

    Thank you.

4 Replies

  • A loss of a recovery key is catastrophic.  Start from scratch. and take this as a lesson to never ever forget the new recovery key again.

    • lbendlin's avatar
      lbendlin
      Super User

      A loss of a recovery key is catastrophic. Rebind your data sources to a new gateway.

  • v-priyankata's avatar
    v-priyankata
    Community Support

    Hi KathiravanTnj 

    May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

    Thank you.