Forum Discussion

cdfizz17's avatar
cdfizz17
Frequent Visitor
11 months ago
Solved

Feature Usage and Adoption Report - No New Data

Hello,   Over the past month, the Feature Usage and Adoption Report (in Admin Monitoring) has stopped loading new data. The semantic model refreshes with no errors, but the latest data is not appe...
Need Help
  • v-menakakota's avatar
    v-menakakota
    11 months ago

    Hi cdfizz17  ,
    Thank you for the update, It won’t appear as a normal user in Entra. That service principal should have AuditLog.Read.All and Report.Read.All permissions.

     

    Since you already re-ran the setup and the issue persists, the next steps are:

     

    1.Verify in Entra Enterprise Applications if the app/service principal for Feature Usage and Adoption exists and still has the required permissions.

     

    2.Double-check monitoring settings (all needed workspaces/capacities are included).

     

    3.If everything looks correct, this is likely a service-side issue. At that point, the best action is to open a Microsoft support ticket with your tenant ID so the ingestion pipeline can be reviewed and restored if needed.

     

     

    Best Regards, 
    Community Support Team  

     

rohit1991's avatar
rohit1991
Super User
11 months ago

Hi cdfizz17 

This issue occurs when the Microsoft 365 audit logs stop delivering data, not because of a refresh failure.

Could you please try below steps:

  • Confirm audit logging is enabled in Microsoft 365 Compliance.

  • Verify the service account has AuditLog.Read.All and Report.Read.All permissions.

  • Check audit log retention (30–90 days depending on license). If data is older, it won’t load.

  • If logging and permissions are correct, re-run the setup of the Feature Usage and Adoption solution in Admin Monitoring to reset the pipeline.

  • If the issue continues even after reset, the problem is service-side. At that point, open a Microsoft support ticket with your tenant ID, as only Microsoft can restore ingestion of audit data.

 

cdfizz17's avatar
cdfizz17
Frequent Visitor
11 months ago

Hi rohit1991 

 

rohit1991 wrote:

  • Confirm audit logging is enabled in Microsoft 365 Compliance.

  • Check audit log retention (30–90 days depending on license). If data is older, it won’t load.

I have confirmed that this is enabled.

 

rohit1991 wrote:

  • Verify the service account has AuditLog.Read.All and Report.Read.All permissions.

What is the name of the service account? I don't see anything in Entra portal.

I have deleted the workspace and re-run the setup, but this did not help.

 

Thank you for the detailed reply.

  • v-menakakota's avatar
    v-menakakota
    Community Support
    11 months ago

    Hi cdfizz17  ,
    Thank you for the update, It won’t appear as a normal user in Entra. That service principal should have AuditLog.Read.All and Report.Read.All permissions.

     

    Since you already re-ran the setup and the issue persists, the next steps are:

     

    1.Verify in Entra Enterprise Applications if the app/service principal for Feature Usage and Adoption exists and still has the required permissions.

     

    2.Double-check monitoring settings (all needed workspaces/capacities are included).

     

    3.If everything looks correct, this is likely a service-side issue. At that point, the best action is to open a Microsoft support ticket with your tenant ID so the ingestion pipeline can be reviewed and restored if needed.

     

     

    Best Regards, 
    Community Support Team  

     

    • cdfizz17's avatar
      cdfizz17
      Frequent Visitor
      10 months ago

      Hi v-menakakota,

      Thanks to your reply, the problem is now solved.

       

      Permissions were not sufficient to read MS 365 audit logs.

       

      When the workspace was deleted and re-initialized, the logged-in user did not have sufficient permissions to view audit logs. So the problem persisted.

       

      This time, the workspace was deleted and re-initialized using a higher-priveleged account. This solved the issue.

       

      Thank you for the assistance.