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Murhadiyanto's avatar
Murhadiyanto
Frequent Visitor
6 years ago

Failed to update data source credentials for postgreSQL server in PowerBI Service

The full error message is :Failed to update data source credentials: An error happened while reading data from the provider: 'A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'.

This happens in the PowerBI Service when i publish my report from PowerBI Desktop.
My Dataset was from Postgresql , in placed in alibaba cloud.


The connection works fine in PowerBI Desktop, I can connect the dataset without problems.

Is there any way to solve this issue?

 

Need Help

13 Replies

  • v-lid-msft's avatar
    v-lid-msft
    Community Support
    6 years ago

    Hi Murhadiyanto ,

     

    Have you tried to use a on-premises Data Gateway for this dataset? Based on this document, gateway is required for PostgreSQL.

     


    Best regards,

     

     

  • v-lid-msft's avatar
    v-lid-msft
    Community Support
    6 years ago

    Hi Murhadiyanto ,

     

    How about the result after you follow the suggestions mentioned in my original post?Could you please provide more details about it If it doesn't meet your requirement?


    Best regards,

     

    • Murhadiyanto's avatar
      Murhadiyanto
      Frequent Visitor
      6 years ago

      Hi, I'am Trying to Whitelist PowerBI service IP Address list into my alibaba cloud.

      The datasource credentials already working .

      But when i open mw dashboard , it's say like this

      'Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

      Please try again later or contact support. If you contact support, please provide these details. 

       

      Regards,