Forum Discussion

wkolcz's avatar
wkolcz
Frequent Visitor
5 years ago
Solved

Failed to update data source credentials: Web.Contents failed to get contents from... (Custom API)

I know this topic has a thousand of variations on the forum but I can't seem to find any that address my issue. I created an API online to pull data for my reports. In the desktop I am able to connec...
  • ibarrau's avatar
    5 years ago

    Hi. Before I continue I want to say that the best practice will always be getting data direct from source. Try explaining your company that it's importante to get data from there and not from API.

    Now, it looks like you have built the API. That might mean the API can only be requested from your local network. That's why you can get data from desktop but you can't get it from Service. Even though Web.Content doesn't need gateway, you might need you in case your API only responds in local network.

    Just to recap. 404 means the address can't be reach. It can be because it's wrong like you have typed it wrong or because you can't get there.

    I hope that helps,