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louagej's avatar
louagej
Regular Visitor
10 years ago

Failed to update data source credentials: InstanceNotRegistered

Hi, here is the following scenario were I'm having trouble with: I installed Power BI Gateway Enterprise on my local machine I added the gateway (incl. 2 data sources) on https://app.powerbi.com/...
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ankitpatira's avatar
ankitpatira
Community Champion
10 years ago

louagej In past I've had similar issues connecting and refreshing with data source that was Active Directory. Though it wasn't enterprise but personal gateway. Best thing I did was contacted Microsoft support and it took a while to work with them but eventually I was able to get answer.

  • louagej's avatar
    louagej
    Regular Visitor
    10 years ago

    ankitpatira

    Thanks for your reply.

    I logged a question on the support site of Microsoft Power BI... I'll let you know if Microsoft came up with a solution.

    • superrel9's avatar
      superrel9
      New Member
      10 years ago

      Hi Lougej,

      We are also experiencing a similar issue and was wondering if you ever received a solution to get this going??

      Thx,

      Ariel

    • superrel9's avatar
      superrel9
      New Member
      10 years ago

      Hello louagej andankitpatira we are experiencing a similar issue and I am curious to know if you've managed to understand the root issue and provide details as to the resolution of the problem??

      Kind Regards,

      -Ariel

  • flormendz's avatar
    flormendz
    New Member
    10 years ago

    What was the answer? Was it solved? How?