Failed to update data source credentials: A network-related

[tonyagc91]

When I prepare a report on Power Bi, extracting the data from SQL Sever successfully through the desktop app. When I publish it on app.powerbi.com, and I try to either Refresh or Schedule refreshs, I get this issue. It is impossible for me to update my reports because of this issue. Please assist, thanks!

[v-jayw-msft]

Hi @tonyagc91 ,

There could be several reasons you get these error messages. Follow the below steps to see if you can resolve the issue.
Step 1 - Check that you can ping the SQL Server box.
Step 2 - Check that the SQL Services are running.
Step 3 - Check that the SQL Server Browser service is running.
Step 4 - Check that you are using the correct SQL Server instance.
Step 5 - Check that you can find the SQL Server.
Step 6 - Check that TCP/IP and Named Pipes are enabled.
Step 7 - Check that allow remote connections for this server is using.
Step 8 - Check the port number that SQL Server is using.
Step 9 - Check that the firewall is not blocking access to SQL Server.
Step 10 - Check that the Service Principal Name has been registered.

Best Regards,

Jay