Forum Discussion

roelf's avatar
roelf
Icon for Helper II rankHelper II
3 years ago

Failed to open the MSOLAP connection.

Hi

 

We use PBI Embedded, running on an A1 SKU. We have been using RLS for the published reports since 2017 wihtout issues.

 

As of around mid December, we have started seeing the "Failed to open the MSOLAP connection" error when trying to view an embedded RLS Report, for any newly published report.

 

We have changed absolutely nothing in the way we embed or publish, or the user details, etc.

 

If we publish a report, without specifying the Dataset (for RLS purposes), the report opens without any issue - of course without RLS filtering. As soon as we pass the dataset detail, we get the error.

 

Any report that was published before December 2022, on the same infrastructure with the same credentials, settings, etc. does not show this issue.

 

I have read a huge number of posts on this issue, but none of the options have worked.

 

Again - we have changed nothing... but we now get this error.

 

If someone can please assist it will be much appreciated.

 

Thanks

Roelf

 

 

 

 

 

 

 

 

 

 

 

Need Help

6 Replies

  • roelf's avatar
    roelf
    Icon for Helper II rankHelper II
    3 years ago

    Hi - does anyone else have this problem? I am really struggling to find a work around or any interim solution. Is there anyone that knows how to check a ticket status ? I have not received any feedback from MSFT on the issue, which I found strange as surely this is an issue that must render various services unuseable... ?

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi roelf 

    It's a known issue , the ID is 346707886 . The engineers are working hard on this issue, I will come back and update if there is any progress .

     

    Best Regards,
    Community Support Team _ Ailsa Tao
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • roelf's avatar
      roelf
      Icon for Helper II rankHelper II
      3 years ago

      Hi Anonymous - can you please provide us an update on this ? I would like to stress again that our services are unavailable at present due to this issue. I will really appreciate if you can give us a time estimate so that I can manage expections this side.

      Thanks in advance

      Roelf

      • angelomancuso's avatar
        angelomancuso
        New Member
        3 years ago

        Hello, i have the same as you. You were able to resolve it and if yes how did you manage it ? Thank you Angelo

    • Anonymous's avatar
      Anonymous
      Not applicable
      3 years ago

      When will this be resolved? Can we get a link to track the status of this issue. The ID is as good as uselss for us. We are losing quite a few customers because of this issue.

  • roelf's avatar
    roelf
    Icon for Helper II rankHelper II
    3 years ago

    Thanks for the reply.

    i cannot find a way to check the progress of this ticket, can you please assist? At the moment our services are not operational because of this, so any form of a timeline will be much appreciated so that we can manage expectations this side.
    Thanks, Roelf