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mattloflin
New Member

Failed to load settings

‎02-20-2018 06:34 PM

For the past couple of days i've been receiving "Failed to load settings" when trying to access the Schedule Refresh option. Here is the error screen:

 

Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.

Activity IDdea72f5d-9c5e-4c85-98fc-4bb024daac7d
Request ID414d1bee-ec06-7549-1b3f-6d1ecd46f0ea
Correlation ID4ece405c-f3c7-205a-ca86-b3591fe061f4
TimeTue Feb 20 2018 21:31:41 GMT-0500 (Eastern Standard Time)
Version13.0.4385.126
Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net
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Anonymous
Not applicable

‎02-21-2018 07:47 AM

The first thing I would check to see if the gateway conneciton was deleted. I have seen this before where the gateway conneciton used to refresh the report/dataset was deleted and this results in the message.

 

If you re-create the gateway it should fix this issue.

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