Fabric Capacity Metrics

[TSHECKEL]

We've installed the Fabric Capacity Metrics app as the Capacity Metrics Analysis app is being decommissioned. However, we're receiving the followng error message, 

Couldn't load the data for this visual

[ccon]Internal Error: Error obtaining data location. [/ccon]. The exception was raised by the IDbCommand interface.

Please try again later or contact support. If you contact support, please provide these details.

We have opted not to enable the preview version of Micorsoft Fabric. Could this be the reason for the error message? If so, what options does one have for capacity reporting if they haven't enabled the preview version of Fabric? 

[Anonymous]

I ran into this issue today, indeed installing the app again solved the problem, but in my case i didn't delete the previous workspace but rather installed it again in a new fresh workspace:

Go to https://appsource.microsoft.com/en-us/product/power-bi/pbi_pcmm.microsoftpremiumfabricpreviewreport 

Get the app, it will redirect you to PowerBI and it will ask you to choose an install option, there you can choose the install a copy in a new workspace option.

Basically i couldn't delete the app because other users had access to it and it was working for them. I didn't have admin rights over the capacity at the moment the app was installed, so i theorize this issue could be associated with credentials.

[mmheath]

I have a question.  How do you uninstall this or is it simply deleting/removing the Workspace?

[TSHECKEL]

I created an issue to see if we can receive any feedback around this scenario. 

https://community.fabric.microsoft.com/t5/Issues/Fabric-Capacity-Metrics-Data-Refresh-Issue/idi-p/34...

[Greg_Deckler]

@TSHECKEL Quite possible. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[TSHECKEL · Accepted solution]

This has been resolved by uninstalling the existing Capacity Metrics Analysis app, uninstall the Fabric Capacity Metrics app and then reinstall the Fabric Capacity Metrics app. This appears to have resolved the issue. The gist is to remove the prior Capacity Metrics Analysis app before installing the new one.