Forum Discussion
External user experiencing the Owl error while attempting to access the guest tenant
Hi Bhaskar_D ,
Thank you for confirming the steps you've taken so far. This issue might be related to recent updates in tenant policies, authentication settings, or user permissions. Please follow these additional troubleshooting steps.
- Guest user tokens can sometimes expire or become invalid. Try removing the user from Azure AD and then re-inviting them to reset any stale authentication tokens.
- In Azure AD, navigate to External Identities Cross-tenant access settings and ensure that B2B collaboration is properly configured, and the guest tenant is allowed.
- Check if any Conditional Access Policies have been updated recently that might be blocking external users. If so, try temporarily disabling them for testing purposes.
If none of these steps resolve the issue, please consider raising a support ticket for further assistance.
To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide: How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Regards,
Yugandhar.
Hi Yugandhar,
We have tested all the suggestions you provided, but unfortunately, the issue remains unresolved. As a result, we have raised a support ticket with Microsoft to address this issue further.
Additionally, could you please clarify the following:
Is it possible to share an on-premises data gateway with external users?
If so, the external user should access the gateway from the guest tenant only right? Not from their home tenant correct?
Can free-licensed guest users access and utilize the shared gateway?
Thank you in advance!
Hello Bhaskar_D ,
Thank you for your efforts in troubleshooting and raising a support ticket with Microsoft. Here are some key points regarding the On-Premises Data Gateway and External Users.
- The on-premises data gateway is specific to the tenant and cannot be shared with external (guest) users. Only users within the host tenant can manage and access it.
- External users must be part of the guest tenant to access resources, but gateways are not available for guest accounts, so they cannot connect through their guest account.
- Power BI Free users cannot use the on-premises data gateway. Gateway access requires a Power BI Pro license or Fabric capacity-based licensing.
If you receive an update from Microsoft support, please share it here, as it might assist other community members facing a similar issue.
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi Yugandhar,
Thank you for clarifying our queries regarding sharing the on-premises data gateway with external users.
We will provide updates here once we receive a solution from Microsoft regarding the Owl error.
Hello Bhaskar_D ,
Thank you for your response. Please share updates once the issue is resolved, as it will help others facing a similar issue.
Regards,
Yugandhar.
Yes, the issue was resolved.
Resolution: We should assing atleast a Fabric free licence to the guest user from the guest tenant, after we did this the issue got resolved.