External user access to workspace

[rrhascall]

Hi all,

Need some help with granting an external user access to a workspace.

I've set up the user in Azure AD as a Guest.

I've enabled "Allow Azure Active Directory guest users to edit and manage content" via the Power BI Admin Portal.

I've sent an invite to the guest user.

We have Power BI Pro license.  External users also has Power BI Pro license.

When I try to add the guest user as a member or contributor to the workspace, I'm getting the following error:

Any thoughts on why I'm not able to add the guest external user to the workspace?  

Do they need to accept the invite first?  Is there a way I can accept the invite for them or confirm them another way?

[Greg_Deckler]

@rrhascall You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[rrhascall]

ok,  i'll check these out.

Is this the wrong place/site then for this type of question?  Guess I was thinking I might receive more specific suggestions on steps I may have missed in setting this up.

[Greg_Deckler]

@rrhascall Generally if you don't have something configured correctly you'll get a better message than a correlation error kind of message. Any time you get a correlation error, it's more likely that something went wrong in the Service and Microsoft is the only group that can decipher those. I'm assuming that you have enabled all of the appropriate tenant settings because it sounds like from our description that you have been through them.

[rrhascall]

@Greg_Deckler   Thank you for the clarification!