External guests error get error when trying to view PBI app

[SBixler10]

External guests with pro licenses assigned to the security group on our production workspace get an error when trying to view the PBI app generated from the production workspace.  They are able to access individual report links but the app does not appear for them either using a direct URL or by going into the 'Apps' nav > clicking get apps.  

Microsoft support has not been able to help us and its becoming a major problem in our user experience.  Please help if you have any suggestions. 

This is the error that shows up 

[Anonymous]

Hi @SBixler10 ,

May I ask if your problem has been solved. If the above reply was helpful, you may consider marking it as solution. If the problem is not yet solved, please feel free to ask us a question.

Best Regards,

Ada Wang

[collinq]

Hey @SBixler10 ,

To confirm, you have the external user in an Audience in the app (not just the Workspace)?  And, they have the right permissions in that Audeince?
Also take a look at this thread:

App Not Installing For External Viewers - Microsoft Fabric Community

[collinq · Accepted solution]

HI @SBixler10 ,

Yes, you have to turn off the all orginization sharing option.

[SBixler10]

Hi, Thanks for your reply.  We have the app setting on 'publish to entire organization'.  Do we instead need to publish to specific security groups if the external guest user is in one of those security groups?  I reviewed the rest of the points in the link you shared and confirm that all are in place.