External User Cannot Access Report in Power BI Service

[markefrody]

Hi,

An external user who I have given access to read and reshare report link cannot access the report.

Link that I gave them are:
1. Web site address of the dashboard itself.

2. Copy dashboard link in the "Share dashboard option"

I also gave them access to the underlying data. Aside from that, I have checked the admin portal and it is showing external users enabled to view.

Here is what the external user is seeing. When he clicked on the report it does not show anything.

I'm not sure why he cannot access the report. Kindly help. Thanks.

Best regards,
Mark V.

[v-yanjiang-msft · Accepted solution]

Hi @markefrody ,

If the external user has a free license now, he can only consume content that is shared to a Premium workspace. He can select the profile picture from the page header to see his license.

Best Regards,
Community Support Team _ kalyj

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[markefrody]

Thank you @v-yanjiang-msft. Have asked him to upgrade his license.

[GilbertQ]

Hi @markefrody 

Can you make sure that you share with them the full TenantID and see if that works.

You can get it when you click on the question mark "?" then About Power BI, then click on Tenant URL

[markefrody]

@GilbertQ 

Hi Gilbert,

Thank you for the response. I have shared to him the full tenant ID but he still cannot see the report.  Below is the screenshot of what he can currently see:

There is a warning in the top red section that his free trial of Power BI has ended. Is this the reason why he cannot see the report?

Best regards,
Mark V.

[GilbertQ]

Hi @markefrody 

Yes, the first thing I would do is to make sure they have a valid license.

Then what happens if the clicks on Guest Access?

[markefrody]

@GilbertQ 

Hi Gilbert,

May I know where the Guest Access is?

Thanks.

Best regards,
Mark V.

[GilbertQ]

Hi @markefrody 

Apologies i meant Guest Content?