External Tenant not loading

[RaviJain]

Power BI External tenant keeps loading and eventually giving an error, I tried it with incognito mode and also with cleared browser cache.
Also attaching the error msg screenshot here.

FYI: The internal tenant is running fine.

[v-yajiewan-msft]

Hi @RaviJain ，hello GilbertQ， thank you for your prompt reply!

Please update your browser to the latest version and switch between different browsers to compare results.

If the issue persists, remove the existing permissions for the external user and re-add them to check the results.

Best regards,

Joyce

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi @RaviJain 

Can you please give more details on how you are trying to access the External tenant?

Have you given permissions, or shared an App workspace etc?