Forum Discussion
External Pro License Users Suddenly Cannot Access Shared Content
Hi JPacella312 ,
1. Please refresh the web page and try to click the content again.
Sometimes I encounter a situation where one click is useless and needs to be clicked again to be effective.
2. Please check if the customers are in India West region.
If they are, they may experience issues accessing Power BI. Engineers are investigating the issue and an update will be provided soon.
3. For externally shared content, Power BI Pro customers trying to access it from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020.
Reference: https://powerbi.microsoft.com/en-us/support/
Best Regards,
Icey
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi JPacella312 ,
1. Please refresh the web page and try to click the content again.
Sometimes I encounter a situation where one click is useless and needs to be clicked again to be effective.
2. Please check if the customers are in India West region.
If they are, they may experience issues accessing Power BI. Engineers are investigating the issue and an update will be provided soon.
3. For externally shared content, Power BI Pro customers trying to access it from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020.
Reference: https://powerbi.microsoft.com/en-us/support/
Best Regards,
Icey
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Our issue was related to the notice put on the health page. So it's been fixed now.
I'm a bit mystified why this outage wasn't given a more prominent health advisory notice.