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clock84's avatar
clock84
Frequent Visitor
2 years ago

External Gov users can't access Power BI Service

I've got some users that have gov microsoft accounts and when they try to access reports published to our external capacity, they are met with a message stating -  "We can't finish sining you up bec...
Need Help
aj1973's avatar
aj1973
Icon for Community Champion rankCommunity Champion
2 years ago

Hi clock84 

An external Free user can't access a PPC Workspace

 

clock84's avatar
clock84
Frequent Visitor
2 years ago

They previously had access to our external capacity reports.  This all occurred around July/August that they were then unable to access them so I'm questioning Tenant or Capacity settings.

  • aj1973's avatar
    aj1973
    Icon for Community Champion rankCommunity Champion
    2 years ago

    Because previously they had PPU Trial licenses. Trial Licenses last only 60 days

    • clock84's avatar
      clock84
      Frequent Visitor
      2 years ago

      I'm still not certain that's the issue.  I never said they were free or trial users and for what I know, they were accessing these reports well in advance of 60 days.  For further reference, this is the same issue we reported here

      - https://community.fabric.microsoft.com/t5/Service/Microsoft-Fabric-Signup-Redirect-After-Logging-Into-app-powerbi/m-p/3368796

       

      I did go into our external capacity settings yesterday and disabled the option for 'Users can create Fabric items (public preview)' to see if this will remedy the issue for the users.  It's a holiday week though so I don't know if government employees will be able to check until next week.