Forum Discussion
Extended automatic cancellation for spooled operation
Greetings community,
I was wondering if anyone can help me solve this problem. We have 10 reports on power bi service, and the datasource comes from on-premise gateway. I have one report that is failing during the schedule refresh. When I used power bi desktop, it all works fine. Here are the information:
Please try again later or contact support. If you contact support, please provide these details.
Please try again later or contact support. If you contact support, please provide these details.
DM.EnterpriseGateway Information: 0 : 2018-07-16T16:52:32.0895536Z DM.EnterpriseGateway e0c8b933-b57d-44f8-90fc-770c0d73f6ef 972231a6-eb7b-228b-62b4-1cbf4edafd1d MGAA d5148541-49c7-4d25-b924-9e02abb34b6a 38F14D63 [DM.GatewayCore] Packet index 1 acknowledged for async operation f8413423-6590-486a-92ba-93ff09643dc3
DM.EnterpriseGateway Information: 0 : 2018-07-16T16:52:32.0895536Z DM.EnterpriseGateway e0c8b933-b57d-44f8-90fc-770c0d73f6ef 972231a6-eb7b-228b-62b4-1cbf4edafd1d MGAA d5148541-49c7-4d25-b924-9e02abb34b6a CF10B447 [DM.GatewayCore] Deleting spooled packet index 1
3 Replies
Greetings community,
I was wondering if anyone can help me solve this problem. We have 10 reports on power bi service, and the datasource comes from on-premise gateway. I have one report that is failing during the schedule refresh or a manual refresh. When I used power bi desktop, it all works fine. Here are the information:
Something went wrongCancellation occurred when sending or receiving a request.
Please try again later or contact support. If you contact support, please provide these details.Get HelpShow technical details says:Something went wrongCancellation occurred when sending or receiving a request.
Please try again later or contact support. If you contact support, please provide these details.Get HelpCluster URIWABI-US-GOV-IOWA-redirect.analysis.usgovcloudapi.netActivity IDd5148541-49c7-4d25-b924-9e02abb34b6aRequest ID8220d843-984f-8763-a1da-5b9c98eb9d9eTime2018-07-16 16:59:57ZThe on-premise gateway log shows these:d5148541-49c7-4d25-b924-9e02abb34b6a E1136825 [DM.GatewayCore] Extended automatic cancellation for spooled operation f8413423-6590-486a-92ba-93ff09643dc3 from AcknowledgePacketAsync
DM.EnterpriseGateway Information: 0 : 2018-07-16T16:52:32.0895536Z DM.EnterpriseGateway e0c8b933-b57d-44f8-90fc-770c0d73f6ef 972231a6-eb7b-228b-62b4-1cbf4edafd1d MGAA d5148541-49c7-4d25-b924-9e02abb34b6a 38F14D63 [DM.GatewayCore] Packet index 1 acknowledged for async operation f8413423-6590-486a-92ba-93ff09643dc3
DM.EnterpriseGateway Information: 0 : 2018-07-16T16:52:32.0895536Z DM.EnterpriseGateway e0c8b933-b57d-44f8-90fc-770c0d73f6ef 972231a6-eb7b-228b-62b4-1cbf4edafd1d MGAA d5148541-49c7-4d25-b924-9e02abb34b6a CF10B447 [DM.GatewayCore] Deleting spooled packet index 1Hi oluong,
How many datasource your reports has? One or many?
In addition, you can also try to modify 'Spooler Operation Eviction Timeout' properties to check if this issue related to operation timeout.
Enter to gateway install folder to find out 'Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config' file, then modify 'SpoolerOperationEvictionTimeout' property.(default 120 second)
<C:\Program Files\On-premises data gateway\Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config>
<setting name="SpoolerOperationEvictionTimeout" serializeAs="String">
<value>00:05:00</value>
</setting>BTW, current we not have permission to check gov related services, if above not help, please submit a support ticket for better support.
submit a support ticket
Regards,
Xiaxoin Sheng
HiXiaxoin,
Thank for you advise. We did impliment the suggestion and the error is still present. I have went ahead and submit a ticket. Thank you so much.
