Forum Discussion

christianbt's avatar
christianbt
Frequent Visitor
9 years ago

Extended Pro Trial activationen message not showing

Hi,    Sum of our users have not received the extended pro trial message after using their 60 days trial. Can you help us with this?    The users are  [email protected] Brian.Kjeldbj...
christianbt's avatar
christianbt
Frequent Visitor
8 years ago

Hi,

 

Thanks for the reply. They both started using it before june 1st?

 

BR

Christian

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    8 years ago

    Hi christianbt,

    You means both of the accouts were signed up before june first, but theu still receive the notification, right? If it is, the Notification Center is actually having a problem to propose the 1y Pro Trial invitation to the users eligible. We're trying to fix it. Thanks for understanding.

    Best Regards,
    Angelia

    • christianbt's avatar
      christianbt
      Frequent Visitor
      8 years ago

      Hi Angelia, 

       

      Both were signed up before June 1 yes, but they have not received the notification to update to the 1y trial. Okay, do you know when this error is expected to be fixed? 

       

      Br

      Christian 

      • v-huizhn-msft's avatar
        v-huizhn-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        8 years ago

        Hi christianbt,

         

        I haven't get information of it, I will post update if there is any response.

        Best Regards,
        Angelia