Export to Power point and PDF error

[Anonymous]

One of the user using the Power BI reprot is unable to export it to PDF. The same report can be exported by other users. He is facing the below error message.(Time and URI marked XXX)

Unable to export to PowerPoint
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 59b2702a-0b40-4ff6-b7cd-aef7a04ac39b
Request ID: 97d984b6-ca4d-3a3f-38de-d0a9ac5b6770
Correlation ID: 4563e2f6-cee2-2d77-51b9-cf1f62c974be
Status code: 0
Time: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Version: 13.0.9880.163
Cluster URI: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[TeigeGao]

Hi @Anonymous ,

I would suggest you exporting it after waiting for sometime, if this cannot work, please open a ticket at https://powerbi.microsoft.com/en-us/support/

Best Regards,

Teige

[Anonymous]

Hi ,

The issue has been resolved. It is due to the client side network issues.