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RogerKirk's avatar
RogerKirk
Icon for Advocate I rankAdvocate I
2 years ago
Solved

Export to PDF - random pages not showing up

We've just started having an issue where we export reports to PDF and find that random pages are showing up with the message 'This content isn't available.' We can export the same report several t...
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  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi  @all

    We have seen on the internal platform that other engineers have reported this issue and submitted it. 

    The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient!

     

    Best Regards,
    Community Support Team _ Ailsa Tao
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi all,

     

    Update：

    We have deployed the fix on 2/7/2024. please retry to see if the problem persists. Thank you for your patience.

     

    Best regards.
    Community Support Team_Caitlyn

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi  RogerKirk 

Have you noticed what the visuals of the pages that don't show up are? Recently reports containing Map did have a problem when exporting to PDF.

 

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

RogerKirk's avatar
RogerKirk
Icon for Advocate I rankAdvocate I
2 years ago

Thanks for sharing that.

 

Unfortunately, the reports we have don't include any maps.

The pages that have shown as blank have a complete range of different visuals - cards, multi-row cards, line charts, tables etc as well as text boxes and the occaisonal image.