Export to PDF functionality not working in PowerBI service

[Anonymous]

Hi all,
We are trying to export a Matrix report as PDF with 'Current Values'  option selected in powerbi service. We don't get the complete report when exported. It only displays half or some part of the report. This was not the case before. We used to get the complete structured report when exported. I have attached some screenshots of how the report is exported.

In the above picture we have selected the WA location and set 'Current Values' as the option to export. But it displays something like this.

only some part of the table is exported. Some times the exported PDF do not display any data at all. I did make sure the size of the matrix does fit in the entire table without scrolling. This is happening with all the reports. If we export the same in PowerBI desktop it displays complete report.
Please help.

Thanks in advance.

[Anonymous]

any update on this issue??

I have the same issue with many reports. 

[Anonymous]

No Update yet, still have the same issue

[v-xuding-msft]

Hi @Anonymous ,

I can't reproduce your issue. It worked fine in my sample. You could try to re-publish the report to Service firstly. Or you could post a dummy .pbix file, then I can test with it.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-xuding-msft ,

I have tried republishing the report, still have the issue. Infact the issue is with all the reports. I have shared you a dummy pbix file, for which I have already shared the pics in my previous comment.https://drive.google.com/file/d/1KXjBezoGo8CgmMDQMcJvXnWEBU7oXt1k/view?usp=sharing

[v-xuding-msft]

Hi @Anonymous ,

The file worked fine when I tested. It stayed filtered after exporting to PDF. Please try to re-install the latest version of Power BI Desktop and publish it again. Moreover, try to change the browser and clear website cache.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-xuding-msft ,

I have cleared the cache and tried to export the same on multiple browsers, also updated the powerbi desktop to september 2019 version and republished the report. But not able to get the complete report exported. We still have the same problem. Can you please share or attach the screenshot of the PDF that you have exported from powerBI service. 

Regards,

Nithin

[v-xuding-msft]

Hi @Anonymous,

Does that make sense? If so, kindly mark my answer as the solution to close the case please. More people will benefit from here. Thanks in advance.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-xuding-msft · Accepted solution]

Hi @nithinkaluvala ,

I found a workaround after testing several times. Change view from actual size  to fit to page and save as a new report. Then it will show entirely while exporting to PDF.

I used the latest version Power BI Desktop to create a report like yours. But the page don't support to show complete visual if it is large and needs scroll bar. I think maybe you created the report by the old version and it is not compatible in Service. Then it caused the problem. You need to create reports using the latest version of Power BI Desktop to avoid the same issue afterwards.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

I had the same problem and the workaround worked for me. Thanks for pointing it out 🙂