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jtwgtp
Frequent Visitor

Export to PDF - Visio Visual blank - After April 8th 2024 update

Issue:
PDF Export function is not exporting the Visio Visual post April 8th 2024 Power BI release?
- Visio visual is exporting a blank white square with a fine grey border around it instead of the Visio drawing.

- All other visuals export as expected

- The visio zoom control buttons etc. would also normally export but not now

- Issue first appeard on April 8th 2024. Release date of new version of Power BI Desktop and Possibly service? Possibly Related?

- The report has been running as a Scheduled subscription with no issues until above date with no changes to report.

- Report displays as expected in Service and Desktop

Testing:
Exports incorrectly:
-- In the Service and Desktop

-- Manual export and subsription export

 

Exports Correctly 

-- As a PowerPoint

Have tried multiple machines with differeing PDF viewers

Redacted Screenshots:
Expected Result -
Note: the visio zoom controls are also visible

jtwgtp_0-1712796838255.png



Current results (Post April 8th)

jtwgtp_1-1712796990881.png


Thanks in advance

1 ACCEPTED SOLUTION
v-binbinyu-msft
Community Support
Community Support

Hi @jtwgtp ,

The Power BI visuals listed below aren't supported. When you export a report containing these visuals, the parts of the report that contain these visuals won't render, and will display an error symbol.

  • Uncertified Power BI custom visuals
  • R visuals
  • PowerApps
  • Python visuals
  • Power Automate
  • Paginated report visual
  • Visio

For more details, you could read related document: Export reports to PDF - Power BI | Microsoft Learn

 

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-binbinyu-msft
Community Support
Community Support

Hi @jtwgtp ,

The Power BI visuals listed below aren't supported. When you export a report containing these visuals, the parts of the report that contain these visuals won't render, and will display an error symbol.

  • Uncertified Power BI custom visuals
  • R visuals
  • PowerApps
  • Python visuals
  • Power Automate
  • Paginated report visual
  • Visio

For more details, you could read related document: Export reports to PDF - Power BI | Microsoft Learn

 

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-binbinyu-msft 

Thanks for the reply.

  • Did support for the Visio visual stop after April 8th? I have been providing the report subscriptions via PowerPoint in the meantime.
  • Can you recommend a similar visual to achieve the same results supported by Microsoft?
  • Sorry I could not find the error symbol in the "Current results (Post April 8th)" screenshot, would you mind pointing it out?

Thanks again for your time

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