Export to PDF Not Working on PowerBI Web App

[cweber]

Hello,

I have multiple users reporting not being able to export to PDF via app.powerbi.com. The option is available as shown below:

However, when they click the PDF option, nothing happens at all. Typically it will give you can option of which values to export with, but not even this comes up. This was working on this same report just a few days ago, and I have confirmed that they cannot do it on other smaller reports either, so I don't think it's an issue with the report. Is this happening to anyone else, and does anyone have any suggestions to work around this? Unfortunately opening in Excel to export that way isn't an option because of how many pages it would need to be.

I did see a similar post about this happening with the desktop app, but since the solution for that seemed to be presented with an update to the app, I figured I'd create this case here since it seems to be a separate issue.

Thanks,

Carl

[jenngusi_spg]

Any updates on this? We are still experiencing the same issues as the ones posted here.

[Majidbhatti]

For my users PDF and PowerPoint both are not working.

[per771]

Any updates on this? My team still cannot export to PDF.

[v-xiaoyan-msft]

Hi @per771 ,

This problem has not been fixed yet, engineers are doing their best to solve this problem, thank you for your understanding.

Community Support Team _ Caitlyn

[v-xiaoyan-msft · Accepted solution]

Hi @cweber ,

This issue has been submitted internally.（Internal ICM ID: 271495492）

Please be patient to wait for fixing. If there is any news, I will update it here.

Hope it helps,

Community Support Team _ Caitlyn

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

If you have a Pro license you can consider raising a Pro ticket at https://powerbi.microsoft.com/en-us/support/pro/