Export Failed - Paginated Report when using Netgear/ASUS Router

[Anonymous]

Hello,

I am having issues in my org a minority of users exporting paginated reports from our PBI products. The commonality is that they are using non-ISP routers, and are using Netgear/ASUS routers. The reports export fine when they tether with their mobile phones or switch back to ISP-routers. 

They have no difficulty accessing our dashboards, this is specifically affecting the export, not the generation of reports where they get the "Export Failed - Export failed, please try to export your report again."

Would anyone be able to advise a fix in the paginated reports so this does not happen?

Many thanks!

[Anonymous]

Following up from quite a long time ago, so apologies for delayed response, it did turn out to be an issue with the Router. There were fundamental issues with a netgear router which were only resolved using 3rd party software.

[Anonymous · Accepted solution]

Hi @Anonymous ,

If the reports export fine with ISP-routers, this should not be an issue with Power BI. You might need to check the settings of the router.

Best Regards,

Jay

[segreral]

Hi Gazsam,

Same here, could you please elaborate more the scenario, I have some users with same issue.

I really appreciate all help you can provide us.

[JonathanDtz]

Hi segreral,

For what it's worth, we managed to solve it on our end. It turns out that the file exports trigger a different URL that our DNS was not resolving due to firewall policies. You might want to look into your DNS and Firewall rules. 

Cheers!

[segreral]

Hi JonathanDtz.

Thanks for your advise, I'm trying on my corporate laptop, so I'm not able to review it, but I will suggest to my users to ask support to our IT department.

Thank you so much

[JonathanDtz]

Hi Gazsam,

Could you explain exactly what you had to change on the router? We are experiencing the same issue right now.

Thanks!