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Anonymous
Not applicable

Export Failed - Paginated Report when using Netgear/ASUS Router

Hello,

 

I am having issues in my org a minority of users exporting paginated reports from our PBI products. The commonality is that they are using non-ISP routers, and are using Netgear/ASUS routers. The reports export fine when they tether with their mobile phones or switch back to ISP-routers. 

 

They have no difficulty accessing our dashboards, this is specifically affecting the export, not the generation of reports where they get the "Export Failed - Export failed, please try to export your report again."

 

Would anyone be able to advise a fix in the paginated reports so this does not happen?

 

Many thanks!

1 ACCEPTED SOLUTION
v-jayw-msft
Community Support
Community Support

Hi @Anonymous ,

 

If the reports export fine with ISP-routers, this should not be an issue with Power BI. You might need to check the settings of the router.

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

View solution in original post

6 REPLIES 6
Anonymous
Not applicable

Following up from quite a long time ago, so apologies for delayed response, it did turn out to be an issue with the Router. There were fundamental issues with a netgear router which were only resolved using 3rd party software.

v-jayw-msft
Community Support
Community Support

Hi @Anonymous ,

 

If the reports export fine with ISP-routers, this should not be an issue with Power BI. You might need to check the settings of the router.

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

Hi Gazsam,

 

Same here, could you please elaborate more the scenario, I have some users with same issue.

 

I really appreciate all help you can provide us.

Hi segreral,

 

For what it's worth, we managed to solve it on our end. It turns out that the file exports trigger a different URL that our DNS was not resolving due to firewall policies. You might want to look into your DNS and Firewall rules. 

Cheers!

Hi JonathanDtz.

 

Thanks for your advise, I'm trying on my corporate laptop, so I'm not able to review it, but I will suggest to my users to ask support to our IT department.

 

Thank you so much

Hi Gazsam,

 

Could you explain exactly what you had to change on the router? We are experiencing the same issue right now.

Thanks!

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