Forum Discussion
Existing Pro License SNAFU
I've been on a pro license for almost two years then disaster struck when I got locked out of my account when Publishing, on a new device re-install of Power BI, and was asked for my credentials.
I had Microsoft Support lead me through the steps to set up a service email account, but I wasn't thinking that is was not my original service account so now I am on this 60-day free trial.
Is there a step by step to switch it back to my original service email account so as to recouperate my workspace ? If not, is there a step by step to apply my existing pro license to the new account ?
Thanks in advance.
3 Replies
Note: I see the the options under Microsoft 365 admin center, Active Users as an edit area to change my credentials. By doing so, will this recover my orginal licence information ? Thanks in advance..
Nope. The optons only allow changing the user name not the domain name; still needing help on this. Thanks in avance.
Hi CalClack ,
Is the service email account the original service email account?
If it is a new account, you need to assign licenses to it.
Please refer this document,
Best regards,
Community Support Team _ zhenbw
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
