Forum Discussion

rjhale's avatar
rjhale
Helper V
8 years ago

Excel Workbook Refresh Fails in BI Service

I have seen several other replies on issues about this same topic, but nothing specifically for the problem I'm about to describe:   I have several Excel workbooks that are hosted in SharePoint, ha...
Need Help
vpray's avatar
vpray
Helper II
8 years ago

I'm having the same issue, started failing May 12th and nothing changed on our end. Excel O365, 'connected' to power bi service, lives on Sharepoint. Worked fine for months. Microsoft PBI Team, please help!

  • uhlig's avatar
    uhlig
    Frequent Visitor
    8 years ago
    Ticket is now open with support for one week without any response, beside first response from initial assignee that he is not in charge of power bi and dispatched the ticket. Anyone has a phone number of power bi support?
    • rjhale's avatar
      rjhale
      Helper V
      8 years ago

      A new message has been posted to the support dashboard:

       

      Some users may have experience problems with refreshing their excel online workbooks with on-prem data. Engineers are aware of the issue and are working on a fix. Next update @05/24/2018 12:30 PDT.

       

      This is really incredible. By then the service will have been down for 2 weeks.  It would be nice if we could get some more information.  Can we ever expect to get this working again?  I was leaning on this pretty heavily in our environment, and this has proven to be a huge problem for us.