Forum Discussion
Error while refreshing the data in power bi service. How to resolve this issue?
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There was an error when processing the data in the dataset. Please try again later or contact support. If you contact support, please provide these details. Data source error: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: particular.
Cluster URI: WABI-INDIA-WEST-redirect.analysis.windows.net
Activity ID: 63402190-bd1d-4c5b-b9e0-5b8997886934
Request ID: 325dc49f-3c7d-e8aa-5422-0a387c7e73c1
Time: 2020-05-16 06:27:57Z
4 Replies
- Greg_Deckler
Community Champion
You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET". 
venalMemorable Member
Anonymous
Can you please share few details
1. Data Source -
2. DS On-Prem/Cloud -
3. Connectivity Mode -
4. Have you used Gateway -
5. Gateway (On-Prem / Personal)
Note:- If the gateway is used to refresh, Please try to upgrade to the latest version and try to re-pro the issue.
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venal.
Thanks for the reply venal
My data source is SQL server as well as excel. I am using on premises gateway (personal mode). I have been using 3 dashboards with the same gateway. I am getting this same error in refreshing all the three dashboards.
- v-gizhi-msft
Community Support
Hi,
Please try to clear all data source settings and configure them again in Power BI.
Best Regards,
Giotto
