Forum Discussion

LotteLaugesen's avatar
LotteLaugesen
Helper V
2 years ago

Error when refreshing dataset in service

Hi 

 

Since Saturday morning we get this error when refreshing a specific dataset:

It has been running for several months without any problem.

When looking at the connections I wonder why this cloud connection appears

This what I can choose in Cloud connections

Can anybody help?
BR

Lotte



Need Help

1 Reply

  • Bipin-Lala's avatar
    Bipin-Lala
    Solution Sage
    2 months ago

    Hi LotteLaugesen,

    The root cause of this sudden refresh failure is hidden inside the detailed JSON text of your first screenshot:

     

    "We were unable to find the WebView2 runtime. You can manually download the runtime installer here: https://go.microsoft.com/fwlink/p/?LinkId=2124703"

     

    This means your dataset contains a web-scraping query or an advanced cloud connection that requires the Microsoft Edge WebView2 engine to authenticate or parse data pages. Because your dataset relies on an On-Premises Data Gateway (WeDoData), the gateway host server itself is missing this required windows dependency, causing the Power Query

     

    Maybe there was a gateway update or a web page change that caused this issue.

     

    Install WebView2 on the Gateway Server Machine directly onto the host machine where your WeDoData On-Premises Data Gateway software is running.

     

    Once WebView2 is active on the gateway host machine and your data source maps completely, trigger a manual refresh from your workspace to clear out the error loop.

     

    Let me know how it goes!