Forum Discussion
Error preventing sharing report outside organization
Hi,
Unless the Admin has turned the feature off you should be able to share with people outside your domain. I guess it’s the “new” share dialogue that’s getting in the way. See at the top it says "People in your organization with the link can view and share" I guess that's why it throws an error if you put in someone outside your organization. You need to share in a slightly different way.
So, in that "Send Link" dialogue, click on the three dots at the top to the left of the X. From there you can select "manage permissions" . Then on the Manage Permission bar click the + next to "Direct Access". That gives access to the old grant access dialogue, where you can enter the external recipients email addresses then click "grant access".
Hope this helps
Stuart
Hi,
Unless the Admin has turned the feature off you should be able to share with people outside your domain. I guess it’s the “new” share dialogue that’s getting in the way. See at the top it says "People in your organization with the link can view and share" I guess that's why it throws an error if you put in someone outside your organization. You need to share in a slightly different way.
So, in that "Send Link" dialogue, click on the three dots at the top to the left of the X. From there you can select "manage permissions" . Then on the Manage Permission bar click the + next to "Direct Access". That gives access to the old grant access dialogue, where you can enter the external recipients email addresses then click "grant access".
Hope this helps
Stuart
I can add users the dashboard with the same domain name(outside company).. but an specific email address is saying Failed grant access.
Thanks for this post, had also been wondering why Sharing no longer seemed to be working with external orgs. So, does anyone know if this is a bug in the "new" share dialog, or is there some alternative reason this route has been restricted?
HI Ob1000101
I don't think it's a bug. The "new" share dialog was introduced to be more like the share dialogs in Office 365. Note that you can still share with external users, but that the default is to share inside the organisation by default. Note also the the default "Share with users in my organisation" can be restricted by the administrator.
Hope this helps
Stuart
I have a pro free trial. I want to do this but I'm not seeing any options described above? I don't mind if the new user will be prompted for a pro trial. They are OK with that.
