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Anonymous's avatar
Anonymous
Not applicable
7 years ago

Error page when sign in

Hi guys, When I am attempting to sign-in Power BI service, I encountered error and it redirect me to below page.   The environment I use to access Power BI service have external internet access li...
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v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Hi Anonymous,

 

Would you please translate the error message into English to help us understand it? Besides, you could log on Power BI service with a different web browser for test.

 

Regards,

Yuliana Gu

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi v-yulgu-msft,

Appreciate your help. Actually I have tried on both IE and Chrome, same error happens.

I think you can access the url to see English translation, seems the message language is environement reliant. 

https://app.powerbi.com/ErrorPage?code=403&errorType=AppMetadataInaccessible

The message translation is as below.

------------------------

No access right to access this page.

Technical details:

Power Bi can't read application meta data. Please access to below support page to confirm Power BI service status and try again.

Datetime:   2019-01-28 09:00:18Z

Activity ID:  82e421d9-5cbe-45af-a0e8-d61bb2276b98

------------------------

The message can't help us because, 1) there is no link to support page to allow us check Power BI service status. 2) The account used to sign in is of the owner of report and have access right to the page.