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Anonymous's avatar
Anonymous
Not applicable
1 year ago
Solved

Error on scheduled data update

Hi everyone! I am having issues with the scheduled update, as it applies correctly the first time, but then it shows an error. I have a scheduled update set for different times daily. Within ...
Need Help
  • collinq's avatar
    collinq
    1 year ago

    Hi Anonymous ,

     

    WHen you say the first time, do you mean when you upload it?  the error message is stating that your gateway is offline.  Do you have a personal gateway setup to use this data source?  If so, you must leave it on all the time.  This is a great reason to use an Enterprise gateway - those are usually setup to stay on (they are on a server most commonly).

collinq's avatar
collinq
Super User
1 year ago

Hi Anonymous ,

 

WHen you say the first time, do you mean when you upload it?  the error message is stating that your gateway is offline.  Do you have a personal gateway setup to use this data source?  If so, you must leave it on all the time.  This is a great reason to use an Enterprise gateway - those are usually setup to stay on (they are on a server most commonly).

Anonymous's avatar
Anonymous
Not applicable
1 year ago

Thank you!, was solved with the enterprise gateway