Error on premise data gateway

[Kalu0311]

Tengo el siguiente error al momento de actualizar los tableros 

Se ha realizado seguimiento , y la gateway esta activa y aun asi los tablero fallan , se ha realizado excepciones en el firewall con mismo resultado

[v-sgandrathi]

Hi @Kalu0311 

Thank you for your message. From the details you've shared, it seems you're experiencing a refresh failure with your Power BI dashboards, even though the on-premises data gateway is active and firewall exceptions are already in place.

Here are some troubleshooting steps you can try to help resolve the issue:

Validate Gateway Version:
Make sure you are using the latest version of the On-Premises Data Gateway. Download the newest version from the official Microsoft site to prevent compatibility problems.

Check Data Source Mapping in Power BI Service:

Navigate to Power BI Service -- Settings – Gateways, select your gateway cluster and verify that the data source credentials are set up and mapped correctly. Then test the connection to confirm it works properly.

Firewall & Network:
Even if exceptions are already in place, double-check that the required outbound ports and URLs are not blocked:Port: 443, URLs like *.powerbi.com, *.servicebus.windows.net, and *.msftconnecttest.com should be permitted.

Service Account Permissions:
Ensure that the service account running the gateway has the necessary permissions to access the data sources.

Cluster & Redundancy:
If you're using a gateway cluster, confirm that all nodes are healthy. If a secondary node fails, refreshes may still show failure depending on routing.

Please find below the official documents for your reference:
Adjust communication settings for the on-premises data gateway | Microsoft Learn
Update an on-premises data gateway | Microsoft Learn

Thank you.

[v-sgandrathi]

Hi @Kalu0311,

We wanted to follow up since we haven't heard back from you regarding our last response. We hope your issue has been resolved.

If you need any further assistance, feel free to reach out.

Thank you for being a valued member of the Microsoft Fabric Community Forum!

[v-sgandrathi]

Hi @Kalu0311,

As we have not received a response from you yet, I would like to confirm whether you have successfully resolved the issue or if you require further assistance.

Thank you.

[v-sgandrathi]

Hi @Kalu0311,

We wanted to follow up since we haven't heard back from you regarding our last response. We hope your issue has been resolved.

Thank you.